Last updated: 13 October 2026
OzLuxe Interiors Pty Ltd (ABN 75 691 290 196) supplies and installs shower screens. This policy explains what personal information we collect, why, and how you can contact us about it. We aim to handle personal information in line with the Australian Privacy Principles.
What we collect
The details you give us when you enquire or book work — your name, phone number, email, suburb or site address, information about your bathroom, measurements and any photos you send — plus the quotes, invoices, payments and messages that relate to your job. We collect this from you directly (website form, phone, email, text message or in person), or from a builder or company that engages us for work at your property. We do not collect or store card numbers.
Our website, cookies and Google
Our website uses cookies and Google tools (Google Analytics and Google Ads) to understand how visitors use the site and to measure our advertising — for example which pages were viewed, the type of device and whether you arrived from one of our ads. When you send an enquiry, we record how you found us (such as the ad or campaign) with your enquiry. Google Ads also uses cookies so that our ads can be shown to people who have visited our website (remarketing). When you send an enquiry, the email address or phone number you enter may be converted into a scrambled code (hashed) and sent to Google so it can tell whether the enquiry came from one of our ads (Google calls this enhanced conversions). You can limit Google’s use of this information at adssettings.google.com and with Google’s Analytics opt-out add-on. You can also block or delete cookies in your browser settings.
How we use it
To respond to your enquiry, arrange a measure, prepare quotes, order materials, install, invoice, provide warranty support and keep business, tax and legal records. We may contact you about your job (for example appointment, quote and invoice messages) and may ask for a review after a job. We do not sell your information. We do not record phone calls.
Who we share it with
Only where needed to do the work or run the business: glass and hardware suppliers (only the details needed to make and supply your screen), installers working on your job, the providers that host our website, email and business systems (including Google), and our professional advisers — or where the law requires.
Where it is stored and how we protect it
Our business system runs on servers in Sydney. Some of our providers store information outside Australia — our website and email host may use servers overseas (the website server is currently in France), Google may process data in the United States and other countries, and our encrypted backups are held with a cloud storage provider that may store data outside Australia. Access to our business system is limited to people who need it and protected by individual logins and two-factor authentication, and our backups are encrypted.
How long we keep it
We keep job and financial records for as long as we need them for warranty, legal and tax purposes (tax law generally requires business records to be kept for at least five years).
Access, correction and complaints
You can ask to see or correct the information we hold about you, or raise a privacy question or complaint, by calling 0491 115 722 or emailing accounts@ozluxeinteriors.com.au. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.